Out of Hours Support

Staffordshire Childrens Advice and Support (SCAS)
0300 111 8007’or 0345 604 2886 (Out of Hours)

Call Derbyshire - Derbyshire County Council Social Services
01629 593 193

First Contact - Derby City Council Social Services
01332 641172

Child Line
0800 1111

Online issues or exploitation contact Child Exploitation and Online Protection Agency (CEOP)

Advice, support and how to report if you suspect that a young person is at risk of Child Sexual Exploitation

Advice, support and options if you or someone you love goes missing or runs away- 24 Hour Anonymous Helpline Text or Call
116 000

Advice and support if you suspect Radicalisation/Extremist behaviour
Staffordshire Police

101 (999 in an emergency)

Crimestoppers UK
0800 555 111


BullyingUK - Listening, supportive and non-judgemental

Cybersmile - is a specialist online bullying charity. Provides direct telephone or email access for advice and help.

Kidscape - Preventing bullying, protecting lives

NSPCC - Bullying and cyberbullying at a glance


My Kid is Gay - Helping Families Understand Their LGBTQ Kids
My Kid is Gay

Young Stonewall - Campaigners for equality and fair treatment for LGBTQ people, and against discrimination
Young Stonewall

ParentZone - LGBTQ+ Hub & Advice for parents

Gendered Intelligence - Understanding gender diversity in creative ways
Gendered Intelligence

Transparenthood - Blog about the experiences of a parent with a transgender child

NHS - Information for parents on trans children and gender dysphoria

Contacts and Agencies

Childline - Child Line is a confidential helpline for children.
0800 1111 Childline

Childnet - Childnet is a specialist online children's charity. Their aim is to help make the internet a great and safe place for children and young people.

Social Services
- Staffordshire County Council - First Response
0800 1111
- Derbyshire County Council Social Services
01629 593 193
- Derby City Council Social Services
01332 641172

101 (999 for an emergency)
0800 555 111

Sex and Relationships

CEOP - The CEOP is part of the UK law enforcement community, providing the ability to report on specific crimes involving the sexual abuse of children; grooming, CSE and trafficking.

Young Stonewall - Campaigners for equality and fair treatment for LGBTQ people, and against discrimination

NSPCC - Grooming: What it is, signs and how to protect children

NSPCC - Sexting: how to talk to children about the risks of sexting - and what you can do to protect them

NSPCC - Find out what inappropriate content is and how to support your child if they've seen something online that's upset them.

Parents Protect - We help parents and carers protect children from sexual abuse and exploitation

Stop it Now - The confidential Stop It Now! helpline is available for anyone with concerns about child sexual abuse. Callers do not need to give identifying information, so can remain anonymous.
Stop it Now

Think u Know - If you have already shared something you’re worried about, it’s never too late to get help.
Think u Know


The National Autistic Society - The leading UK charity for autistic people
The National Autistic Society

YoungSibs - For Siblings of Disabled Children

British Dyslexia Association - Dyslexia Support
British Dyslexia Association

BBC Learning Zone - A range of short films, including dramas, animations and documentaries
BBC Learning Zone

Contact - for families with disabled children

ParentZone - Scratching, biting, hitting or banging the head against objects is common behaviour in children with an intellectual disability.

ParentZone - Caring for a disabled child can create additional expenses for parents and have huge implications for family finances. This guide from ParentZone answers some frequently asked questions about financial help for parents of disabled children

Mencap - This guide from Mencap helps parents limit the risk of their child having negative experiences online and understand what action can be taken if they do.
Mencap (.pdf)


Clash of Clans - What parents need to know about the game kids love
Clash of Clans - ParentZone

Minecraft - How to stay safe using the every popular game
Minecraft - ParentZone

PEGI Game Ratings - All game certifications explained for parents
PEGI Game Ratings - ParentZone

Online Safety

Think u Know - Find the latest information on the sites you like to visit, mobiles and new technology. Find out what’s good, what’s not and what you can do about it.
Think u Know

NSPCC - has a specific focus on keeping children safe whilst performing online searches and the the use of parental controls.

Get Safe Online - Get Safe Online is a specialist online safety organisation with information on all cyber related crime, risks and threats.
Get Safe Online

InternetMatters - Internet Matters is an Internet hub, signposting useful information and third party services.

UK Safer Internet Centre - The Uk Safer Internet Centre is an awareness centre, helpline and hotline.
UK Safer Internet Centre

Vodafone Digital Parenting - The Digital Parenting website and magazine offers information and advice about the latest digital technologies and the kind of challenges children and teenagers might face in their digital world.
Vodafone Digital Parenting

UK Council for Child Internet Safety (UKCCIS) - UKCCIS is a policy forum hosted by government with participation from online industry reps and government departments.

Net Aware - Netware is a parents' guide to social networks children and young people use

Common Sense Media - Information about the newest and most popular sites and apps
Common Sense Media

Domestic Abuse

The Domestic Abuse Act 2021 received Royal Assent on 29 April 2021. The Act introduces the first ever statutory definition of domestic abuse and recognises the impact of domestic abuse on children, as victims in their own right, if they see, hear or experience the effects of abuse. The statutory definition of domestic abuse, based on the previous cross-government definition, ensures that different types of relationships are captured, including ex-partners and family members. The definition captures a range of different abusive behaviours, including physical, emotional and economic abuse and coercive and controlling behaviour.

Both the person who is carrying out the behaviour and the person to whom the behaviour is directed towards must be aged 16 or over and they must be “personally connected” (as defined in section 2 of the 2021 Act).

Types of domestic abuse include intimate partner violence, abuse by family members, teenage relationship abuse and child/adolescent to parent violence and abuse. Anyone can be a victim of domestic abuse, regardless of gender, age, ethnicity, socio-economic status, sexuality or background and domestic abuse can take place inside or outside of the home. The government will issue statutory guidance to provide further information for those working with domestic abuse victims and perpetrators, including the impact on children.

All children can witness and be adversely affected by domestic abuse in the context of their home life where domestic abuse occurs between family members. Experiencing domestic abuse and/or violence can have a serious, long lasting emotional and psychological impact on children. In some cases, a child may blame themselves for the abuse or may have had to leave the family home as a result.

Young people can also experience domestic abuse within their own intimate relationships. This form of peer on peer abuse is sometimes referred to as ‘teenage relationship abuse’. Depending on the age of the young people, this may not be recognised in law under the statutory definition of ‘domestic abuse’ (if one or both parties are under 16). However, as with any child under 18, where there are concerns about safety or welfare, child safeguarding procedures should be followed and both young victims and young perpetrators should be offered support.

Operation Encompass

From 1st November 2018, The Fountains High School has been receiving Domestic Abuse notifications from Staffordshire Constabulary within 24 hours of an incident.

What is Operation Encompass?

• Operation Encompass is a police and education early information safeguarding partnership enabling schools to offer immediate support to children experiencing domestic abuse. Operation Encompass ensures that there is a simple telephone call or notification to a school’s trained Designated Safeguarding Lead /Officer (known as key Adult) prior to the start of the next school day after an incident of police attended domestic abuse where there are children related to either of the adult parties involved.
• Information is shared with a school’s Key Adult (Designated Safeguarding Lead or Officer) prior to the start of the next school day after officers have attended a domestic abuse incident. This sharing of information enables appropriate support to be given, dependent upon the needs and wishes of the child.
• Children are negatively impacted by experiencing domestic abuse and without early intervention and support this negative impact can last through a child’s life course. Domestic abuse can impact upon social, psychological, physical, emotional and behavioural outcomes with an often negative impact upon a child’s academic success. Experiencing domestic abuse has been identified as an Adverse Childhood Experience.
• Operation Encompass aims, by directly connecting police and schools, to secure better outcomes for children, to enable schools to better understand the impact living with domestic abuse has upon children, to help schools to better understand a child’s lived experience and to therefore be able to support and nurture each child, making a child’s day better and giving them a better tomorrow.
• Our aim is to have Operation Encompass in every force, in every school, for every child no matter where they live. It is simply every child’s right. Operation Encompass Aims:
• To provide a link between a statutory school aged child’s lived home experience and their experience in school when domestic abuse is a current issue.
• Helps ensure that schools can effectively support and respond to children’s needs in the education setting.
• Promotes effective communications between police, children’s social care, education welfare and schools where there has been a domestic abuse incident.

Contacts: Offering help to all those affected by domestic abuse in Staffordshire or Stoke-on-Trent, New Era provides free and confidential support for victims, perpetrators and their families